8:00am - 4:30pm (EST)
8:00am - 4:30pm (EST)
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Information We Collect and You Provide to Us
When You use the Kayaker Shop services, information is collected about You based on what You provide to Kayaker Shop and how You use Kayaker Shop, as described below. This includes but is not limited to personal information, including your name, company name, full billing address, full shipping address, credit card information, password for account creation, email address, telephone number, and any questions, comments, and reviews You provide to us. Providing certain information, such as your company name and any questions, comments, and reviews, is optional. However, any personal information included in any content submitted through the site, such as through reviews, may be published in a public forum, unless You notify us otherwise.
Any personally identifiable information we collect from You may be used in the following ways:
1. To set up User’s account.
2. To process orders.
3. To track customer service requests.
4. To facilitate marketing, sales, and special offer purposes.
5. To follow up on a customer’s experience.
Through your User account, You can verify and update the accuracy of your personally identifiable information. If You have any questions about updating your information, You can contact us.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that, despite these efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Unless You choose to opt out, certain information, such as your postal address, email address, or phone number, may be used to send You special offers or promotions.
Kayaker Shop uses MailChimp, a third party email service provider, to send order confirmations, email promotions, offers, and previews of new merchandise. Signing up for our email list is optional, but if You choose to add your email address to our mailing list, we will use your email to deliver such promotions, offers, and previews to You. Please note that although You can opt out of receiving promotional emails, we reserve the right to send You informational email messages about any User account that You create with our Website, or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.). If you choose to opt out of receiving promotional emails, you will still receive emails related to order confirmations.
Third Party Integration
We may link to or integrate with third party websites, software, and services (“Third Party Service[s]”). These Third Party Services are not controlled by Kayaker Shop, and Kayaker Shop is not responsible for the business practices, privacy policies, or for the collection, use, or disclosure of any information by Third Party Services. If You are using the Website combined, integrated, or used with Third Party Services, You agree that You may be subject to the privacy policies of these third parties for the use of their services.
Information Learned From Your Use of Kayaker Shop
We collect information about how You use Kayaker Shop. Tracking includes, but is not limited to, tracking your use via analytics programs. This information includes usage statistics, including but not limited to information such as browser, operating system, system provider, demographics, language, location, and user flow. Use of mobile devices is subject to the default terms and conditions provided by your carrier.
We may use this information from all Kayaker Shop Users to create aggregate data, for purposes including but not limited to identifying trends, determining popular pages, and improving the user experience.
Any non-personally identifiable information we collect from You may also be used in the following ways:
1. To track site or app usage in general in order to improve the user and customer experience.
2. To serve more relevant content and advertisements on the site or app.
3. To service the product or service recommendations on the site or app.
Kayaker Shop is firmly committed to your privacy. Like many sites, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify You and your shopping cart and gather general demographic information.
What Are Cookies?
Opting Out of Cookies
Do We Share Your Information with Others?
We do not sell, trade, or share the personal information we have collected from You. However, we reserve the right to share your information with others in such cases described below:
1. We may share your personal information with a third party product supplier but only if relevant to fulfill your order.
2. We may share your information with third party software providers, but only to the extent necessary to provide you with the Services.
3. We may share your information with employees or contractors of Kayaker Shop, but only to assist them in fulfilling their functions as employees or contractors.
4. When You give your consent to do so: for example, when we tell You that the information You provide will be shared in some way and You provide us that information.
5. When it is believed we are authorized or legally required to do so or that doing so is necessary or appropriate to comply with the law or legal processes or to respond to lawful requests or legal authorities, including but not limited to subpoenas, warrants, or court orders.
6. In connection with any merger, transfer or sale of company assets, financing, acquisition, or similar transaction or circumstance.
Do Not Track
Do Not Track (DNT) is a privacy preference Users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards. Therefore, Kayaker Shop does not in any way monitor or respond to DNT signals or other mechanisms that provide a choice regarding the collection of personally identifiable information about activities over time and across different Websites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.
How Do I Get My Information Deleted?
If You would like Kayaker Shop to delete your personal information that has been collected, please contact us with your request. We will take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records and as otherwise required by law. For example, we may need to retain personally identifiable information, such as your name, postal address, email address, phone number, and a record of any sales and returns. The purpose of retaining this information is to be able to contact you in the event that you have a problem with a prior purchase.
Removal of Information from Children
We do not knowingly collect personal information from children under 18. If we learn that we have collected the personal information of a child under 18, we will take steps to delete the information as soon as possible.
When You send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When You are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if You are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties.") These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Website, please email us.